To avoid losing money unjustly when renting a self-driving car

Just don't pay attention to pre-existing scratches and dents. When returning the car, many customers are shocked because they have to pay compensation.

Rented a car for 2 days, unfairly lost millions

Rented a car with expired registration, unfairly lost millions

Mr. Q.L (Hanoi) rented a 7-seat car from DVCN company for 2 days, July 31 and August 1. However, when in use, this car was inspected by the traffic police and caught driving without its registration period. The vehicle's registration expired on July 30, 2010. This error has a fine of 2 to 3 million VND and a driver's license suspension period of 30 days.

As soon as his car was detained, Mr. L. immediately contacted the car delivery staff to report the incident and was told that he had to contact the car owner to have the authority to resolve the matter. Mr. L. then called the car owner but did not receive a call.

He said: "After bringing the car back and unfairly losing the fine, I reported the incident over the phone to the driver when returning the car. But the car owner claimed that he had nothing to do with the delivery of the car with expired registration, and that the fault was the car delivery staff's fault. The car owner even found enough reasons to deny responsibility for the fact that the car he owned was still delivered to the customer after the registration expired."

Mr. L. is bitter about the memorable self-driving car rental of his life.

"Check" carefully the condition of the vehicle and documents

According to experienced car renters, Mr. L.'s case is just one of countless problems and inconveniences that car renters can encounter if they are not careful when checking in. Just don't pay attention to the car's scratches and dents that were there before, and when you return the car, many customers are shocked because the car owner turns around and demands compensation. Choosing the right car, carefully checking the vehicle's condition and documents are things that should not be overlooked if you want to rent a self-driving car. Here are some tips:

Before renting a car, you should choose a service package and vehicle type suitable for your intended use. Regarding the purpose, the car renter should estimate the distance to travel, whether the road is easy or difficult to choose the appropriate car type, from there they can choose a car rental service package calculated by day or km, if renting by day but with a limited time limit. If you want to limit kilometers, you must pay attention to how much the car owner will charge for the extra 1km, to avoid getting caught wrong later. It's best to consult many rental places to compare and choose, or rely on the advice of experienced car renters.

The most important thing is to check carefully before signing the contract and receiving the car.

- Check the validity period and vehicle documents.

- Carefully check for scratches and dents on the tire, see if there are any problems with the rims, mirrors, headlights, taillights and some accompanying accessories (spare tire, jack, tire changer...) no, indicate clearly to the vehicle owner. Car renters should also proactively check the current mileage, gasoline and engine oil status, tire tension and wear, and brake status of the vehicle. Mark some accessories to avoid being considered “dressed up”.

- Check machinery. This job is more difficult, especially for those with little experience, so to avoid problems and repairs along the way, renters can look at the registration plate to avoid renting a car that is too old. You should try driving for a while to see if the machine is working normally.

Before handing over the vehicle, make a record to clearly and specifically determine the vehicle's condition.

When returning the vehicle, check the vehicle's condition and finalize the mileage with the vehicle owner. In the event of a vehicle accident or incident requiring compensation, you should seek advice from someone knowledgeable about vehicles to avoid conflicts and unsatisfactory compensation demands.

Following the advice of experienced car renters will help you feel secure when operating and avoid... unforgettable trips!